Customer Protection Guarantee

We offer 100% financial protection to all of our customers through our Customer Protection Guarantee.

Holiday Hamster Ltd is a member of the award winning Global Travel Group Plc. This is one of the largest groups of independent travel agents in the UK. It is similar to ABTA, although it offers much better financial protection to our customers than ABTA alone does.

Whenever you book a flight from the UK through Holiday Hamster and with it (or within 24 hours) hotel accommodation or car hire you will be protected by ATOL (either by the tour operators individual ATOL licence or by the Global Travel Group ATOL licence).

ATOL protection however, is only a part of the bonding and protection offered to you. The Global Travel Group’s “Customer Protection Guarantee Scheme” covers you even further, by ensuring your money is held in a legally protected Trust account. This means that in the unlikely event of us, or The Global Travel Group failing, your money is completely safe and will be paid to the tour operator as normal.

Start planning your ideal holiday with Holiday Hamster today, safe in the knowledge that your money is fully protected.